Privacy Policy

Introduction

TicketJam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase tickets
• Sign up for our newsletter
• Contact us for support
• Participate in promotions or surveys

This information may include your name, email address, phone number, billing address, and payment information.

Automatically Collected Information

When you access our platform, we may automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and browsing patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process ticket purchases and transactions
• Send order confirmations and event updates
• Provide customer support
• Improve our platform and services
• Send marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information with:

• Event Organizers: To facilitate ticket purchases and event attendance
• Service Providers: Third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using industry-standard SSL technology.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Opt-out of marketing communications
• Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@ticketjam.us
Phone: 800-778-9457
Location: Knoxville, TN

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.